Returns & Exchanges

The 30-day window

You may return any item within 30 days of delivery for a full refund through your original payment arrangement, or an exchange for a different product. This applies to all brushes, applicators, styling and grooming accessories bought from Corven Peak.

Condition requirements

• Item is in original, resellable condition — clean, unused or lightly tested, no product buildup or damage.
• All original parts and accessories are included (caps, guards, cases, paperwork).
• Original packaging is strongly preferred and protects the item in transit.
• Hygiene-sealed items (sponges, applicator refills) must be sealed and unused.

How to return

1. Contact us. Email hello@corvenpeak.com with your order number and reason for return. We reply within one business day.
2. Pack it safely. Use the original box if you have it; make sure brushes are clean and dry before packing.
3. Ship it back. We'll email a prepaid return label for faulty items; for change-of-mind returns, ship to the address on the label with your own carrier.
4. Inspection & refund. We inspect within 2 business days of receipt, then issue your refund or ship your exchange.

Large & professional orders

Bulk lines may be returned within the same 30-day window. Please contact us first so we can arrange collection for large returns — fault-free bulk returns may incur a restocking charge, which we always quote in writing before you commit.

Exceptions

• Items damaged by misuse, improper care, or storage aren't eligible for a refund — but we can often help with care advice or replacements.
• Custom-ordered or personalised items are non-refundable unless faulty.
• Faulty items are covered separately under our Warranty — you'll get a faster, no-cost resolution.

Refund timing

Refunds go back through the same payment arrangement used for your order. They are processed within 3 business days of inspection approval; allow a further 2–5 days for the refund to reach you.

Need to start a return? Contact us with your order number.