Help Centre
Frequently Asked Questions
Everything customers and professionals ask us before and after ordering — answered straight.
Choosing your tools
I'm building my first brush set — what should I start with?
Start with the essentials: a foundation or complexion brush, a blending brush and a precision applicator. Everything else — styling tools, grooming accessories, travel kits — can be added as your routine grows. Every product page lists exactly what's included, so you always know what you're getting.
What does "quality-inspected" actually mean?
Before a product enters the catalogue our team uses it through real daily routines: brushes washed repeatedly, applicators tested on different skin types, styling tools checked for heat and build quality. We inspect bristles, handles and seams the same way you'd depend on them. If a batch doesn't hold up, it doesn't get listed.
Are your brushes suitable for sensitive skin?
Most of our brushes use soft, hypoallergenic fibres unless the description says otherwise. For reactive or allergy-prone skin, look for items marked sensitive-skin friendly in the product details. Unsure about a specific product? Email hello@corvenpeak.com and we'll advise.
Do you sell replacements and refills?
For applicator heads, brush guards and travel cases — usually yes. Email hello@corvenpeak.com with the product name or SKU and we'll confirm availability and price within two business days.
Orders, delivery & returns
How fast is delivery?
Most orders arrive within 3–5 business days. Orders over $35.00 ship free, and you get a tracking number as soon as your parcel leaves our warehouse. See our Delivery Info page for the full breakdown.
How do I pay?
Payment is arranged offline: place your order online and our team will contact you to arrange payment and delivery. Nothing is charged when you check out, and your order status updates as soon as payment is confirmed.
What if a tool isn't right for me?
You have 30 days to return any item in original condition. Full details are on our Returns & Exchanges page.
Warranty & professional support
Can I get a quote for a large or mixed order?
Absolutely. Salons, studios and professional buyers can email hello@corvenpeak.com with the products and quantities you're after and we'll reply with a written quote and delivery window within two business days.
Is my purchase covered if something breaks?
Manufacturing defects are covered by our 12-month warranty — see the Warranty page. Damage from misuse or normal wear isn't covered, but we can usually help with replacements or care advice.
Still have a question? Contact us — we answer seven days a week.